How WellSpark Health is Addressing the Coronavirus with our Loyal Customers & Partners

We’re dedicated to Supporting Our Customers & Partners at this Critical Time of COVID-19 Outbreak.

Every day our mission is the same. To tackle the fight against chronic diseases such as diabetes and hypertension so our members can live better and make healthier lifestyle choices. Today, in these surreal times while the world is facing the Coronavirus pandemic, WellSpark Health remains dedicated to supporting our customers and partners who like us are at great risk of becoming seriously ill due to COVID-19. We want to let you know our commitment is to you at this time. You have our support at this critical time in our nation’s health.

The WellSpark Health COVID-19 Response Plan

Here are just a few steps we are taking to support our customers and partners:

Online and Telephonic Health Coaching
Providing online and telephonic health coaching in Connecticut and New York, now with COVID-19 guidance, advice, and grief counseling. WellSpark coaches help to manage diet, exercise, sleep, pain, and stress, while WellSpark nurses provide disease management strategies for those with chronic conditions. However, both coaches and nurses noticed their normal education and coaching sessions got interrupted due to a greater need in COVID-19 related issues. Nurses and coaches are now assisting members by sharing relevant information to help them better understand COVID-19. Members are also learning how to cope with grief and loss and how to encourage self-care, all while continuing to support those managing a chronic condition such as diabetes. WellSpark is also taking care of its members and employees by offering a variety of helpful resources such as eMindful, a mindfulness app for managing mental health, and video content on how to cope during this difficult time.

Worksite Health & Employee Safety Precautions
We look to the CDC for guidance and their current recommendations to protect our employees’ health and safety in these unpresented times. We continue to operate remotely for the time-being. Our team of medical doctors, coaches and nurses along with the WellSpark administrative staff is still available to you at normally scheduled business days and working hours. Our business operations efficiently allow us to work via online or telephonically.

Constant Participant Communications & Engagement
We are in constant communication and engagement with our customers and partners by providing relevant and important up-to-date information. Our team of medical doctors, coaches and nurses continue to support participants either digitally or telephonically with questions they may have. Our participants health and well-ness journey continue to be our priority.

Product & Services Availability
We do not anticipate having any delays, shortages or issues with our portfolio of well-being products and services. Spark Life Worksite Wellness, Diabetes Prevention Program (DPP) and Help 364 Chronic Care Self-Management are still in use by program participants. Medical advice, mentorship and lifestyle coaching are still available to participants telephonically or digitally.

Maintaining a Company Culture of Positivity and Productivity
COVID-19 had us rapidly shift to the way we traditionally work with staff having to work for the first time both at home, and physically separated. While our initial focus will be maintaining our customers and partners, it’s also critically important that we support our staff that have been impacted. We continue to maintain a company culture of positivity and productivity through weekly check-ins digitally and telephonically sharing events and uplifting stories.

Answers to Your Top 6 Questions About Managing Your Diabetes During COVID-19

Taking Extra Pre-Cautions, Practicing Social Distancing, Stocking Up on Diabetes Friendly Foods and Staying Active Are Just A few Of Our Recommendations for Diabetes Patients.

According to the Centers for Disease Control and Prevention (CDC) older adults who have chronic medical conditions including diabetes are at higher risk for severe illness from COVID-19. Chronic diseases can compromise the immune system and make people more vulnerable to serious complications. That’s why it’s so important for people with diabetes who are at high risk take extra precautions during this time. Our team of expert medical doctors, coaches and nurses have compiled your questions and prepared answers to help you take the necessary pre-cautions during this time.

Managing Your Diabetes During COVID-19

Q: I have diabetes. Am I more at risk of getting COVID-19?
A: There is not enough data to show that people who have diabetes are more at risk of getting COVID-19, however, if someone has a serious underlying condition, such as diabetes they are at a higher risk of having complications if they become sick with coronavirus.1

To help keep yourself healthy and safe during this time we suggest taking every day pre-cautions;

  • Keeping a safe space between yourself and others around you.
  • Avoiding contact with those who are sick.
  • Avoid crowds as much as possible.
  • Wash your hands often. The CDC suggests washing your hands for up to 20 seconds. If you do not have access to soap and water, you can use an alcohol-based hand sanitizer.
  • Wipe down highly trafficked areas of your home including, counter tops, door handles, and light switches.

Q: Will COVID-19 impact my access to insulin and other supplies?
A: Currently leading manufacturers are reporting that COVID-19 is not impacting access to insulin.2 The American Diabetes Association is continuing to monitor access to insulin and providing updates. You can find updates at Insulinhelp.org.

Q: How can I manage my diabetes while I practice social distancing?
A: It is recommended that someone with diabetes plan what to do if they become ill during the COVID-19 pandemic;

  • Make sure to have an adequate stock of medications and supplies for monitoring blood glucose at home.3 If possible, take advantage of having prescriptions delivered to your home. 
  • Continue to manage your nutrition. Eating a well-maintained diet is critical to your diabetes management and keeping your immune system strong.4 While you are home, we suggest;
    • Sticking to your diet and preparing a meal plan that includes your healthy carbohydrates, fiber rich foods, and good fats. You can create a sample menu for breakfast, lunch, snacks, and dinner to help you stay on track.5
    • Take advantage of home delivery services if possible. 
    • Being home all day can mean feeling the urge to snack, try to stick to a routine and eat your meals and snacks at structured times.

Q: How can I stock up my kitchen with diabetes friendly foods?
A: When planning meals, avoid trans fats, saturated fats, foods with high amounts of sodium or cholesterol. 

  • Try to avoid canned vegetables with lots of added sodium.
  • During the pandemic you may feel the need to have foods that won’t perish easily. Some suggestions are; 6
    • Frozen vegetables
    • Dry kidney beans, black beans, pinto beans, and garbanzo beans.
    • Salt free seasonings.
    • Whole grains such a quinoa, brown rice, and whole oats.
    • Healthy fats such as assorted nuts and peanut or almond butter.
    • Canned tuna.
  • Healthy eating is very important for managing your diabetes.  Visit the CDC for some resources on healthy eating and cooking for people with diabetes.

Q: I am not feeling well, what should I do?
A: Even if your blood sugar is within your target level, you should practice the “sick day” guidelines suggested by the CDC;7 

  • Continue taking your diabetes pills or insulin as usual.
  • Test your blood glucose every four hours and keep track of the results.
  • Monitor your ketone levels.
  • Drink plenty of calorie free fluids. It is suggested that you drink 4 to 6 ounces every half hour to prevent dehydration.
  • Try to eat as you normally would.
  • Weigh yourself every day. Losing weight without trying is a sign of high blood glucose.
  • Check your temperature every morning and evening. A fever may be a sign of infection.

You should call your doctor if;8

  • Your symptoms worsen
  • You have moderate to high ketone levels in your urine.
  • You lose 5 pounds or more during the illness.
  • Your blood glucose is lower than 60 mg/dl or remains over 250 mg/dl on 2 checks.
  • You feel tired or can’t think clearly. If you cannot think clearly or are tired have someone else call your doctor or bring you to the emergency room.
  • Your temperature is over 101 for more than 24 hours.

Q: How can I stay active while I am at home?
A: Daily physical activity is an important part of diabetes managementThere are several ways you can stay active while self-quarantining at home. Make sure to adapt your routine and work out intensity to your fitness level;9

  • Stretching exercises such as yoga.
  • Body weight exercises including pushups, squats, stationary lunges, jumping jacks, and sit-ups.
  • Take a walk. Make sure to practice social distancing while doing so. 6-feet apart is recommended.
  • If you have a stationary bike or treadmill in your home;
    • A one hour walk on the treadmill
    • Two 15-minute intervals on the stationary bike.
  • Use light weights, kettle bells, or workout bands for a total body workout.
  • Staying physically active is very important for managing your diabetes and maintaining a healthy weight. Visit the CDC for some resources on being physically active for people with diabetes.

References:

[1] American Diabetes Association. https://www.diabetes.org/coronavirus-covid-19. Accessed March 23, 2020.

[2] American Diabetes Association. https://insulinhelp.org/. Accessed March 23, 2020.

[3] International Diabetes Federation. shorturl.at/vwACV. Accessed. March 23, 2020.

[4] Harvard School of Public Health- https://www.hsph.harvard.edu/nutritionsource/2020/03/25/food-safety-nutrition-and-wellness-during-covid-19/. Accessed March 24, 2020.

[5] Mayo Clinic. https://www.mayoclinic.org/diseases-conditions/diabetes/in-depth/diabetes-diet/art-20044295. Accessed March 24, 2020.

[6] WebMD. https://www.webmd.com/diabetes/features/stock-your-kitchen-for-diabetes-health#1. March 25, 2020

[7] Center for Disease Control and Prevention. https://www.cdc.gov/diabetes/managing/flu-sick-days.html. Accessed March 23, 2020.

[8] Center for Disease Control and Prevention. https://www.cdc.gov/diabetes/managing/flu-sick-days.html. Accessed March 23, 2020.

[9] International Diabetes Federation. https://www.idf.org/aboutdiabetes/what-is-diabetes/covid-19-and-diabetes/home-based-exercise.html. Accessed March 24, 2020.

How Employers Can Provide Effective Leadership & Take Care of Their Workforce During COVID-19

Proactive Tips Employers Can Take to Keep Employee Morale and Engagement Up During the Crisis.

Whether you’re the owner of a mom-and-pop shop or a decision-maker at a larger company, it’s important to know the different structures for group health insurance plans. Knowing these differences can help you and your business find a plan that works best for your employees and your bottom line.

By now, most of the workforce has shifted to working remotely from home during the pandemic. This change can cause serious declines in employee productivity, engagement and overall team performance. Gallup has found that universally employees look to leaders for trust, compassion, stability, and hope. These needs are especially needed during a crisis such as COVID-19. It’s crucial for employers to maintain and strengthen employee communications to bolster morale and continue to provide effective leadership. Just as business operations have been severely impacted so has your workforce. Employers can continue to maintain a company culture of positivity and productivity through weekly check-ins digitally and telephonically sharing events and uplifting stories. Keeping your office culture intact, helping to keep employee morale up and easing mental and financial strains are just a few ways to reduce stress for you employees.

Here are some proactive tips employers can take to improve overall team performance during COVID-19:

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Have a plan.
Make sure employees have access to the materials and equipment they need to do their jobs from home. Technology and communication provide the stability employees need.1

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Set “office hours.”
Designate specific working hours. For example, 9:00 a.m. to 5:00p.m.

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Communicate Expectations Early.
Communicate the level of communication you are expecting from your employees. Set guidelines on responsiveness and preferred method of communication.2 If your office hours are 9-5, employees should be available for meetings and working during the allotted hours. It is also important to communicate the expectations of your employees. For example, we are working on “X,” “Y” is needed, and the deadline is “Z”.3

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Engage Regularly.
Established regular check-ins with your team. Each employee is different, take time to understand how often your employees need you to check-in with them.

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Remind them of the resources available to them.
It is especially important during this time to remind employees of the resources available to them. Employees will want to know that the organization cares about their well-being during a crisis. Especially during these uncertain times.4 For example:

  • Do your best to provide useful information about COVID-19.
  • Work policies, such as paid time off and leave.
  • Connect with your organizations health plan to see what they are doing for your employees and communicate that.
  • Telehealth
  • TalkSpace
    MDLIVE
  • WellSpark resources such as Coping During COVID-19 content videos available in our Health Video Library.
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Take advantage of technology.
Use technology to build and maintain a community with your employees Use a web bases video conference services such as Zoom to host virtual celebrations. For example, birthdays or team victories. This allows teams to connect “face-to-face.”

Heart Hand Empathy

Show empathy and be available.5
During this time employees may be feeling overwhelmed and anxious. Let your staff know you are to them to talk about fears, to answer questions and to reassure them about work and other issues that might come up when working remotely.


References

[1] Gallup. https://www.gallup.com/workplace/304607/remember-needs-followers-during-covid.aspx

[2] Forbes. https://www.forbes.com/sites/forbescoachescouncil/2018/05/30/top-15-tips-to-effectively-manage-remote-employees/#1e2266e6503c

[3] Gallup. https://www.gallup.com/workplace/288956/covid-teams-working-remotely-guide-leaders.aspx

[4] Forbes. https://www.forbes.com/sites/alankohll/2020/03/22/how-to-help-employees-cope-with-covid-19/#452acd584cbd

[5] American Psychiatric Association. http://www.workplacementalhealth.org/Employer-Resources/Working-Remotely-During-COVID-19

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